Refund Policy
Last updated 2 July 2026 · Applies to all customers of FundedA Pty Ltd (ABN 40 671 542 617), trading as FundedA.
Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy conferred by the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law (ACL). Our services come with guarantees that cannot be excluded. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. This policy sits in addition to those rights.
Overview
A FundedA evaluation account gives you immediate access to live market data and a fully functional trading terminal. Because access and data licensing costs are incurred as soon as your account is issued, most fees are non-refundable outside the specific circumstances set out below and your rights under the ACL.
All amounts on this page are in Australian dollars and are inclusive of 10% GST. Refunds are issued to the original payment method only and typically settle within 5–10 business days depending on your card issuer.
14-day satisfaction guarantee (first-time customers)
If FundedA is not for you, we will refund your one-time challenge entry fee for your first-ever evaluation account, provided that within 14 calendar days of your purchase:
- you have not passed the evaluation or triggered a payout,
- you contact us at support@fundeda.com.au with a short reason for the refund, and
- the request is for your first FundedA challenge only.
This is offered in addition to any ACL remedy you may be entitled to.
No recurring billing
FundedA challenges are charged as a single one-time entry fee. Nothing renews, there is no monthly subscription and there is no time limit on your evaluation, so there are no accidental renewal charges to refund.
Promotional codes and discounts
We can't retroactively apply discounts. Refunds are not available for codes entered incorrectly, purchases made outside the promotion terms, or promotions you didn't see at checkout — unless required by the ACL.
Resets
Reset purchases are non-refundable, including where the wrong account was reset or the same account was reset twice. Please confirm the account number before completing a reset. Nothing in this section limits your ACL rights if a reset fails to work as described.
Activation fee
There is no activation fee. Passing your challenge upgrades you to a funded account at no additional cost.
Fast Reactivation
Fast Reactivation fees are non-refundable, including where the wrong account was reactivated. Please confirm the account name before completing the purchase.
Market data add-ons
Optional market-data add-ons activate immediately and renew monthly. They are non-refundable once the billing period has started. You can cancel future renewals at any time from your dashboard.
Before disputing a charge with your bank, please contact us at support@fundeda.com.au. We're happy to review any charge and explain what remedies are available under this policy and the ACL. Chargebacks filed without first contacting us — for example after forgetting to cancel a subscription — may result in the affected account being suspended pending review. This does not affect your right to dispute a charge where you have a genuine legal basis to do so, including under the ACL.
How to request a refund
Email support@fundeda.com.au with:
- the transaction amount and date,
- the last 4 digits of the card used,
- the account email, and
- a brief reason for the request.
We aim to respond within 3 business days. Approved refunds are issued to the original payment method.
Contact & further information
FundedA Pty Ltd · ABN 40 671 542 617
Support: support@fundeda.com.au
For more information about your consumer rights in Australia, visit the ACCC at accc.gov.au/consumers.
See also our pricing page for a breakdown of fees, GST and card processing costs.